1Q: When can I get a quote?
1A: Our sales representatives typically provide quotes within 6 hours of receiving your inquiry.
2Q: Can I customize my logo and packaging, or produce under my own brand?
2A: Yes, if you need a logo or customized packaging, please contact us for specific details.
3Q: Can you design based on my ideas or drawings?
3A: Yes, we have experienced designers and our own mold factory. According to your requirements, we can design or create molds, with competitive pricing.
4Q: Do you accept small orders?
4A: Yes, we accept small orders or trial orders to test market demand.
5Q: Can I receive samples first to check the quality?
5A: Yes, we aim to provide samples within 7 days, and some samples are free of charge.
6Q: What are the shipping methods?
6A: For sample orders, we can send via FedEx, DHL, or TNT courier, with a 35% discount. For bulk goods, shipping is by sea according to customer requirements.
7Q: How long can you ship? Do you have inventory for this product?
7A: For in-stock products, we can deliver within 5-10 days. The standard production lead time for bulk orders is 20-45 days, depending on the order quantity. We maintain some inventory for standard items, but stock levels are always fluctuating. Please feel free to contact us for the latest updates.
8Q: What is the after-sales service like?
8A: We conduct 100% inspection before production and packaging. If there are any issues with functionality or quality, we are willing to provide replacements on your next order. Please do not hesitate to contact us directly below; your inquiries will be promptly addressed.